FAQs

Prospective residents must have a minimum credit score of 600 and a monthly income equal to 2.75x the monthly rent to receive unconditional approval. 

If the credit requirements are not met, we may increase the security deposit to $ 600 instead of $400.

For credit scores below 539, please reach out to us at leasing@h2realestate.com so we can work with you. 

• $75 non-refundable application fee for each resident 
• Once approved, the following must be paid before moving in: 
• $200 non-refundable administration fee
• $400 refundable security deposit

First Month’s Charges – in full or prorated based on the move-in date:

• Charges include rent, a $5 pest control fee, a $15-$25 trash fee, and $15 pet rent, if applicable (monthly)
• $300 non-refundable pet fee, if applicable (one-time fee) 
• $12 Building Protection Fee (monthly)

Yes! We understand that pets are a part of your family. There are no breed restrictions for cats or dogs. If you have an exotic or special animal (rabbits, monkeys, ferrets), please let your leasing agent know so we can accommodate you. 

Pet rent is $15 per month per pet. The Pet Fee is $300 and is due before move-in.

6-month to 11-month leases are available. 

Starting in 2024, this fee replaces our Landlord Liability Insurance requirement for new and renewing residents and applies to all residents. 

While the Protection Fee does not cover the renter's items in the event of an incident, it does protect the renter from having to pay for damage they may have caused by fire, flooding, or other causes. 

If the renter wants their items covered by insurance, we suggest they obtain a Personal Liability Insurance policy with their insurer of choice. 

Once you have signed the lease,and paid applicable fees along with the first month’s rent you will receive a “welcome email” that provides information specific to your apartment home. 

This email will give you specific instructions regarding your utilities, which must be set up prior to move-in. A time will be set for your move-in appointment where you will walk through the unit, receive your keys, provide utility confirmation, and sign any pending paperwork.

You are responsible for facilitating set up and paying for any utilities that are not included in your rent. Electricity is provided by Alabama Power. Internet/Cable service is provided by Spectrum. Water/Sewer providers will vary by location. If natural gas service is required in your community, it will be provided through Spire. 

As part of your Welcome Email, specific instructions will be provided to you regarding the utilities and the providers that you will need to contact to set up service. This must take place before you move into your new apartment home. Be sure to contact the utility companies as soon as possible to avoid interruptions to your service. 

Useful Utility Contact Information: 

Alabama Power - Online at Start Service - Alabama Power (southerncompany.com) or by Calling (800) 245-2244

Birmingham Water Works - Online at Birmingham Water Works | We Work For YOU! (bwwb.org) or by calling (205) 244-4000

Spectrum – (888) 406-7063

Spire Energy – Online at www.spireenergy.com/turn-my-gas-onoff or by calling (800) 292-4008

Go to the USPS Change of Address Website and complete the process online.

In most instances, yes, but you must obtain written consent from your property manager. Remember, management must be able to access your unit for any reason, with proper notice. 

Resident shall not alter, add, or re-key any locks to the premises without management’s prior written consent.

Resident may not paint or wallpaper without prior written consent of management.

Yes, residents are permitted to hang certain items on their walls, including art, pictures, shelves, and TV mounts. 

Be sure to use the appropriate tools, like a stud finder, when hanging items to make sure they secure to the wall properly. Remember, the apartment must be returned to its original condition prior to moving out.

Resident agrees not to place furniture, flowers, bicycles, motorcycles, flags, banners, or any personal effects outside of the leased premises. This includes entryways, sidewalks, common hallways and courtyards.

Grills of any kind or any other open-flame cooking devices are prohibited to be stored or operated in or around the premises.

Residents are assigned parking passes at move-in for their community parking lot if off-street parking is available at the property. Parking Passes must be visible in your vehicle at all times! 

Most of our community parking lots are small and can only accommodate current residents; therefore, no guest passes are available. Please advise any guests to your home that they cannot park in your community’s parking lot and direct them to on-street parking. 

All H2 property parking lots are monitored at random, and any unauthorized vehicle will be subject to towing at any time. 

If your or a guest’s unauthorized or illegally parked vehicle is towed, the vehicle owner is responsible for all fees. 

Towing fees are NOT reimbursable under any circumstances.

Please note, a vehicle is unauthorized or illegally parked if it: 

(a) has a flat tire or other condition rendering it inoperable; or

(b) is on jacks, blocks, or has wheel(s) missing; or

(c) has no current license; or

(d) takes up more than one parking space; or

(e) belongs to a resident or occupant who has surrendered or abandoned the apartment; or

(f) is parked in a marked handicap space without the legally required handicap insignia; or

(g) is parked in space marked for manager or staff; or

(h) blocks another vehicle from exiting; or

(i) is parked in a fire lane or designated “no parking” area; or

(j) is parked on the grass, sidewalk, or patio; or

(k) blocks garbage trucks from access to a dumpster; or

(l) parking decal/tag not visible.

If your parking pass is damaged or no longer usable, please contact us to return it and receive a replacement at no cost. Lost parking passes are replaceable, with a $50 fee to the resident.

Rent is due in advance of, on or before the first day of every month. A $100 late fee will apply to payments made after the 3rd day of the month.

 Please refer to your lease for full details, preferred methods are ACH Bank Transfer, Electronic Funds Transfer, Debit or Credit Card (processing fees apply). All of these methods can be set up in your Resident Online Portal.

Yes, you can set up automatic recurring monthly payments in the Resident Online Portal.

Residents are assigned parking passes at move-in for their community parking lot if off-street parking is available at the property. Parking Passes must be visible in your vehicle at all times! Most of our community parking lots are small and can only accommodate current residents; therefore, we do not offer guest passes. Please advise any guests to your home that they cannot park in your community’s parking lot and direct them to on-street parking. 

All H2 property parking lots are monitored at random, and any unauthorized vehicle will be subject to towing at any time.  

If your or a guest’s unauthorized or illegally parked vehicle is towed, the vehicle owner is responsible for all fees. Towing fees are NOT reimbursable under any circumstances.

In the event of a lockout during business hours, please submit a request through your Resident Online Portal. A $75 fee will be assessed at the time of service.  

If the lockout occurs outside of business hours or H2 is unable to provide access to the apartment for any reason, you must hire a reputable locksmith to regain access and are solely responsible for any fees due to the locksmith. You will also be responsible for all fees or charges related to new locks or keys if the apartment lock requires changes due to negligence or loss.

Here are a few local locksmiths:

Around the Clock Locksmith - 205-225-6457

Birmingham Lock & Key, Inc. – 205-833-3333

In the event of a maintenance emergency, such as a heavy water leak in the unit, heat going out in the middle of winter, or a similar situation, please call the 24/7 emergency maintenance line at (205) 548-8853.

For Air Conditioning issues to be considered an emergency, the temperature inside the apartment must exceed 90 degrees. Otherwise, submit a normal maintenance request.

In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. As soon as you are reasonably able, please notify us by calling or texting the 24/7 emergency line at (205) 548-8853.

If you smell gas or notice a damaged gas line, leave the area immediately and contact the Spire Energy Emergency Line at 800-292-4008.  As soon as you are reasonably able, please notify management by calling or texting the 24/7 emergency line at (205) 548-8853.

• Residents are responsible for replacing light bulbs, batteries, and HVAC filters. We recommend replacing the HVAC filter once every 3 months. 
• De-clogging simple drain clogs and toilets. 
• As a reminder, never put cooking oil or grease down kitchen drains. Just like many of our properties, our pipes are also historic. Please be gentle with our sensitive pipes, as flushing anything other than toilet paper can cause major plumbing issues, such as sewer backup into your apartment. 
• Please do not flush feminine hygiene products, makeup wipes, paper towels, adult or infant wipes (even if they say flushable), diapers, or cleaning wipes.

You will be emailed and texted a link to your Appfolio Resident Online Portal at lease signing. The link will guide you through the process.

The portal is used for electronic lease and lease renewal signing, online rent payments, maintenance requests, updating your renter’s insurance, and more. 

You can access important documents including your executed lease and lease renewals. If a document has been shared with the property or your unit, you can access it here as well.

Yes, you can download the “Online Portal by Appfolio” for iPhones via the App Store or Androids via Google Play.