Maintenance

In the event of a maintenance emergency, such as a heavy water leak in the unit, heat going out in the middle of winter, or a similar situation, please call the 24/7 emergency maintenance line at 205-583-5007, Ext. 1. 

For air conditioning issues to be considered an emergency, the temperature inside the apartment must exceed 90 degrees. Otherwise, submit a normal maintenance request.

For apartment heating issues to be considered an emergency, the temperature outside must be below 50 degrees. Otherwise, submit a normal maintenance request. 

In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. As soon as you are reasonably able, please notify us by calling or texting the 24/7 emergency line at (205) 548-8853.

If you smell gas or notice a damaged gas line, leave the area immediately and contact the Spire Energy Emergency Line at 800-292-4008.  As soon as you are reasonably able, please notify management by calling or texting the 24/7 emergency line at (205) 548-8853.

• Residents are responsible for replacing light bulbs, batteries, and HVAC filters. We recommend replacing the HVAC filter once every 3 months. 
• De-clogging simple drain clogs and toilets. 
• Never put cooking oil or grease down kitchen drains. 
• Please be gentle with our sensitive pipes, as flushing anything other than toilet paper can cause major plumbing issues, such as sewer backup into your apartment. 
• Please do not flush feminine hygiene products, makeup wipes, paper towels, adult or infant wipes (even if they say flushable), diapers, or cleaning wipes.

Residents are assigned parking passes at move-in for their community parking lot if off-street parking is available at the property. Parking Passes must be visible in your vehicle at all times! Most of our community parking lots are small and can only accommodate current residents; therefore, we do not offer guest passes. Please advise any guests to your home that they cannot park in your community’s parking lot and direct them to on-street parking. 

All H2 property parking lots are monitored at random, and any unauthorized vehicle will be subject to towing at any time.  

If your or a guest’s unauthorized or illegally parked vehicle is towed, the vehicle owner is responsible for all fees. Towing fees are NOT reimbursable under any circumstances.

In the event of a lockout during business hours, please submit a request through your Resident Online Portal. A $75 fee will be assessed at the time of service.  

If the lockout occurs outside of business hours or H2 is unable to provide access to the apartment for any reason, you must hire a reputable locksmith to regain access and are solely responsible for any fees due to the locksmith. You will also be responsible for all fees or charges related to new locks or keys if the apartment lock requires changes due to negligence or loss.

Here are a few local locksmiths:

Around the Clock Locksmith - 205-225-6457

Birmingham Lock & Key, Inc. – 205-833-3333